FAQ

Can you provide information over the phone?

We do not offer phone support at this time. Please reach out to us via email at info@cooproastery.hu, and we will promptly respond in writing.

Is it possible to make a purchase without placing an order beforehand?

No need to worry, simply place your order online and receive real-time updates on your purchase status.

Is it possible to pick up the order in person?

No, it is not.

The bank card payment failed, what should I do?

Please place a new order and attempt payment using a bank card or transfer the purchase amount to our account at Coop Roastery Ltd. IBAN: HU64 1170 7031 2145 2419 0000 0000

If I order a product today, when will I receive it?

If you order a product that is currently in stock, we will dispatch it to you within the next working day. The shipment or delivery should be completed within 3 working days after dispatch.

How do I know if a product is in stock?

Our online store system displays a green tick for products in stock. Products that are available for ordering depend on the stock of our European wholesale partners.

Do you also ship abroad?

Only for companies: coffee shops, restaurants, HORECA in the European Union with an EU VAT number.